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FINFO portal (Danish library centre for integration) - Access to Public services online - Civil societyCountry of the case / Scope: Denmark/ National Start Date/End date: 1999-2010 Entity type: Public Administration Case abstract: FINFO is a multilingual portal about the Danish society, created by the State and University Library (en.statsbiblioteket.dk). The purpose of the portal is to enhance the access of members of the immigrant communities to information about rights, duties and opportunities in the Danish society, as this is considered a prerequisite for integration and active participation in society at all levels. FINFO covers a wide range of topics that are structured on the basis of input from users and their needs for information about the Danish society. The topics are regularly being reviewed. At present the main topics are divided into: New in Denmark, Business, Health, Education, Organizations (Associations), Partnership and Family. Furthermore the site offers a range of other useful resources, such as, Global news and Toolbox. The portal has two levels: national and municipal. The national level (with the signal colour green) provides information of general interest to the citizens of Denmark - for example, information about laws, rights, obligations and opportunities for ethnic minorities in Denmark. The municipal level (with blue colour) offers local level information of relevance to residents of a particular municipality, e. g. events, social life, addresses of social services, organizations, libraries, educational institutions etc. Due to the great resources needed to maintain this portal, the State and University Library has decided to transform it towards its own area of knowledge. In the next years, it will become a multicultural library portal where users will be able to have access to documents, videos, music, etc in and from different cultures and languages. To be followed! Target and key users: IEM (no defined). Added value: Involvement of IEM in the practice:
NO (although this is an aspect they have been trying to improve, through the involvement of local entities) Impact assesment and methodology:YES / Web statistics Innovation and creativity:It consists on a multilingual gateway created 10 years ago, which allows migrants in Denmark to access information in 11 languages. When it was created, no information service of this kind was available online. It grew as part of the demand of information both from migrants and public administrations. It was specially innovative as per the multiple languages used to inform the users, being a pioneer in multilingual site. Sustainability:Case owners are transforming the initiative in order to make it more sustainable and more appropriate to the organisation’s own resources and know-how. In fact, the initiative is heading towards a more “library” type of website, as explained in the case abstract. 
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