YES/ The initiative is mainly IEM-driven. Multikulti is known particularly for its close work with community language groups – translations are created and evaluated by advisers working within community groups and evaluated through their direct engagement with clients seeking advice

YES/ Measuring hard outcomes, Measuring soft outcomes

Apart from following the web’s visits, here the methodology used to select new content: relevance of the topic to user needs; capability of being easy to read, to cater for diversity of cultures; language and writing style – content needs to be in ‘plain English’ language; completeness; clarity of advice.

Multikulti has been the first comprehensive one-shot site in community languages (at the moment 20 languages) which brought together in a unique place the most needed advice and information materials demanded by IEM. The involvement of target users in decision making and in the service tasks is the core of the Multikulti conception and structure. The methodology used to select new content encompasses the relevance of the topic to user needs, catering for diversity of cultures, language and writing style (source content needs to be in ‘plain English’), completeness and clarity. Expert’s advice/ case workers from local communities act as translators and proof-readers to secure accuracy, fluency and culturally appropriated translations. Multikulti was the first community language site that used Unicode. This is especially useful for advice/case workers for searching and editing materials for their clients. Besides, the site features an ‘Agency Finder’ facility that enables people locating local advice services with appropriate language skills and links to other useful websites.

The funding streams of Multikulti consist of direct funding, paid services, interaction with other projects run by LASA (its promoting organisation) and direct participation in funded projects (e.g. the KC4all project, also documented in this booklet). During the last two years, Multikulti funding from the first two sources of funding ( direct fundraising and paid service) reduced considerably. This led to consider some appropriate changes in the Multikulti site to generate incomes based on its services. Hence, Multikulti managed to survive on the base of the other two streams, which are mainly dependent on the synergies that can be created with other projects at LASA (as service provider or partner in projects).