Italy/Local

2008

Public Administration

This service is based on the cooperation between public institutions and social actors, including immigrants’ associations in the production of a joint eGovernment one stop shop online for immigrants in the Prato area. A local network was established in order to develop a web portal (and other integrated ICTs tools) for the integration and participation of immigrants in the local community and thus enhance their representation. The District, the Municipality, the Prefect's office and the Chamber of Commerce are the main actors. The network was then extended to other local actors (i.e. most of them municipalities until reaching more than 30 different actors). The goal is to provide all the necessary information to citizens on one platform by reducing the difficulty for the citizens, and especially the immigrants, to move from one office to another. Thanks to the website, all the information is available connecting from home or from the several internet-points in the city. The information on the website is provided in many languages (English, Arab, Chinese, Albanian, French, Urdu (Pakistan) in order to be easily comprehensible to everyone. Recently, the web platform has been used to provide information through digital videos placed throughout the city; thanks to the project, a few of them have been placed in strategic points for immigrants and information is translated and delivered to this specific target.

Host population and IEM